Correlation Id: [Moderator note: personal information removed] Timestamp: 2025-11-26T13:17:04.000Z DPTI: [Moderator note: personal information removed] Message: An unexpected error occurred. Tag: 7ita9 Code: 3399811147

Dear Accounts,

Welcome to Microsoft Q&A. 

Based on your Based on the message (An unexpected error occurred, Tag: 7ita9), I understand you concern with unable to access your Edu account in your laptop.

Here are some steps you can try:

1. Check if you can sign in on Outlook Web: Go to https://outlook.office.com. If it works, the issue is with the desktop app.
2. Disconnect your work or school account in Settings: Go to Settings > Accounts > Access work or school > Select your account and Disconnect, and then try again.
3. Removed your account from Credential Manager. Go to Credential Manager > Windows Credential > Select your account and Remove.
4. Create a new Outlook profile: Control Panel > Mail > Show Profiles > Add > Sign in again.
5. Start Outlook in Safe Mode: Run outlook.exe /safe. If it works, disable add-ins causing the issue.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

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