Teams does not recognize my Hello credentials

Thanks, but that didn't work. Windows hello is definitely confirgured with fingerprint -- that's the first thing I do when I turn on the computer. I verified that I am signed in to Microsoft acct. I removed Teams entirely, deleted all items in its cache, then downloaded a fresh version. I am an individual home user, so the "work or school" options dont apply to me, and there is nobody else managing my network or configuration (at least I hope so).

After all that, I launch Teams, and get the same issue with signing in. Getting pretty frustrated here -- any other suggestions?

Thank you

Dear Kirk McKinney  

Thank you for reaching out to the Microsoft Q&A Community again. I understand your frustration. Since previous steps did not resolve the issue and you are using a personal Microsoft account, please follow these additional steps:  

Method 1: Re-Enroll Windows Hello Authentication (Recommended)  

• Log into your Windows account using an alternative method, such as your Microsoft account password. Once logged in, click the Start button and open Settings (gear icon).  
• Navigate to Accounts and then click on Sign-in options. Here, you'll find the Windows Hello settings.  
• Under the Facial recognition (Windows Hello) section, click Set up and follow the on-screen prompts to re-register your face.  
• If you use a PIN, find the PIN (Windows Hello) section, click Set up, and follow the instructions to create a new PIN.  
• Once re-enrollment is complete, restart your PC and verify that Windows Hello authentication methods are functioning normally.  

Method 2: Temporarily Disable Secure Launch or DRTM (If Method 1 Fails)  

If re-enrollment does not resolve the issue, temporarily disabling System Guard Secure Launch or DRTM can help restore Windows Hello functionality until Microsoft releases a permanent fix. Follow these steps:  

• Restart your computer and enter your BIOS or UEFI settings by pressing the relevant key (usually F2, Del, or F10) during boot-up.  
• Locate the security settings menu within your BIOS/UEFI interface. Depending on your device, this could be under Security, Advanced, or Boot settings.  
• Find options related to System Guard Secure Launch or Dynamic Root of Trust Measurement (DRTM), and disable them temporarily. Save the changes and exit BIOS/UEFI.  
• Restart your PC and log in using Windows Hello. Once Microsoft releases an official fix, remember to re-enable these security features to maintain optimal protection on your device.  

If the issue persists after these steps, please contact Microsoft Support for advanced troubleshooting.  

I truly apologise for the effort and your time while figuring out the solutions , please let me know if you have any following update ! Have a nice day .   

Hi Kirk McKinney  

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.  

Warm Regards

No luck. I renenrolled in Windows Hello, evn though I have never had any issue logging on with Windows Hello when I boot my computer -- fingerprint and PIN seem to work fine (no camera installed on my desktop rig). That remains the case, all work fine after the reenrollment

. The issue is related only to Teams -- after I boot up and go through the Windows Hello login, I clidk on the Teams icon, and get a 2FA screen that sends another code to my email; I enter that code, and the same item pops up as before, "Something went wrong -- we're sorry but something went wrong registering ******@gmail.com for Windows Hello. Your account hasnbeen added to windos, but next time you use the account we'll ask you to verify your account using Windows hello."

This is getting very frustrating. I feel like we are just running around in circles, biting our own tails here.

I'm about to revert to Zoom -- please advise

k