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Private Link Connectivity issue for Azure Redis Cache from SAP commerce cloud.

Kavita Sachdeva 0 Reputation points
2025-11-20T18:05:07.21+00:00

We are trying to connect to SAP CCV2 portal to Azure Redis Cache via private link. When we created the private link between SAP CCV2 portal and Azure subscription, it got approved in Azure but in CCV2 Portal its saying Awaiting Approval. Redis Cache is not accessible via CCV2 due to this.

Azure Cache for Redis
Azure Cache for Redis
An Azure service that provides access to a secure, dedicated Redis cache, managed by Microsoft.
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  1. Swapnesh Panchal 1,540 Reputation points Microsoft External Staff Moderator
    2025-11-20T18:46:08.46+00:00

    Hi @Kavita Sachdeva
    Welcome to the Microsoft Q&A and thank you for posting your questions here.
    Approval in Azure only confirms the Private Endpoint connection on the resource side. CCV2 still needs DNS and network path to resolve and reach the Private Endpoint.

    Checklist to fix:

    • Ensure Private DNS zone privatelink.redis.cache.windows.net exists, has an A record for your cache, and is linked to the VNet hosting the Private Endpoint.
    • Verify CCV2 resolves yourcache.redis.cache.windows.net → Private IP (via CNAME to privatelink.redis.cache.windows.net).
    • Confirm CCV2 network can reach the VNet (VNet peering or VPN/ExpressRoute).
    • Check cache SKU and publicNetworkAccess setting (Enterprise tiers require Private Link only).
    • If CCV2 still shows Awaiting Approval, open a SAP CCV2 ticket after DNS and connectivity are fixed.

    Run nslookup yourcache.redis.cache.windows.net from CCV2 and confirm it returns the Private IP, not a public one.

    References:
    https://xtls-v4.hkg1.meaqua.org/azure/azure-cache-for-redis/cache-private-link https://xtls-v4.hkg1.meaqua.org/azure/azure-cache-for-redis/cache-private-link#troubleshooting

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