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Problems opening excel files from ipad or iphone

Todd Norman 0 Reputation points
2025-11-19T19:58:45.72+00:00

I am having troubles opening excel files from one drive on my ipad or iphone. Sometimes it just says cannot edit, or sometimes it says file may have been moved or renamed. I do move files sometimes into different folders or change names, but why won't that file open anymore just because the name is changed. And then how do you resolve this as it's a constant game with some files randomly don't open and some do. Sometimes they open fine for me on my ipad, but not for the person I have shared the file with.

Microsoft 365 and Office | Excel | For home | iOS
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  1. Q&A Assist
    2025-11-19T19:59:01.44+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    When you encounter issues opening Excel files from OneDrive on your iPad or iPhone, it could be due to several reasons:

    1. File Renaming or Moving: If you change the name or move the file to a different folder, the link to that file may become invalid for others who have access. This can lead to errors stating that the file may have been moved or renamed. Ensure that the shared link is updated if you change the file's location or name.
    2. Editing Permissions: The message "cannot edit" may indicate that the file is in a read-only state or that the permissions set on the file do not allow editing. Check the sharing settings in OneDrive to ensure that the person you shared the file with has the appropriate permissions to edit.
    3. File Format Compatibility: Sometimes, files may not open correctly if they are in a format that is not fully supported by the Excel app on iOS. Ensure that the files are saved in a compatible format.
    4. App Issues: Occasionally, the Excel app itself may have issues. Try closing the app completely and reopening it, or check for any available updates for the app.
    5. Network Issues: Ensure that your iPad or iPhone has a stable internet connection, as issues with connectivity can also prevent files from opening properly.

    To resolve these issues, consider the following steps:

    • Verify the file's location and name, and ensure that the link is still valid.
    • Check and adjust the sharing permissions for the file in OneDrive.
    • Update the Excel app to the latest version.
    • Restart the app or your device if problems persist.
    • If necessary, download a copy of the file to your device and try opening it directly from there.

    If the problem continues, you may want to reach out to Microsoft support for further assistance.

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  2. Todd Norman 0 Reputation points
    2025-11-19T20:09:48.5866667+00:00

    How do you ensure that the shared link is updated if you change the files location or name?

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  3. Jeric 9,190 Reputation points Independent Advisor
    2025-11-19T20:35:12.7666667+00:00

    Hi Todd, this usually happens when files are renamed or moved old share links break and cached paths cause errors. Try opening via the OneDrive app, then tap Open in Excel, or clear Excel’s cache. Share folders instead of individual files to avoid link issues.

    How do you ensure that the shared link is updated if you change the files location or name?

    When you rename or move a file, OneDrive treats it as a new location, so the old link breaks. To ensure the shared link stays valid:

    • Share the entire folder instead of individual files links remain stable even if files move inside.
    • If you change the file name or location, create a new share link and send it.
    • Avoid frequent renaming after sharing.

    More details: Microsoft Support.

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