Need invoice for a credit card charged to our business account

To find out if you have a subscription associated with the charge on your business credit card, you can view your invoice in the Microsoft 365 admin center. Here are the steps to follow:

1. Go to the Microsoft 365 admin center.
2. If you're using the Simplified view, select Products, then select View invoices.
3. If you're using the Dashboard view, go to the Billing > Bills & payments page.
4. If you have more than one billing account, select Change billing account to view invoices associated with each billing account.
5. Select an invoice from the list to view the details online. If you don't see any invoices, change the date range or select a different billing account from the Billing account view selector.
6. You can download the invoice as a PDF for your records.

If you need further assistance, consider contacting support for business products to help you retrieve the invoice or check the subscription details.

References:

• View your invoice in the Microsoft 365 admin center
• Pay your Microsoft business invoice by using a credit or debit card

Hello Emily Lunn,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with your Microsoft subscription's payment. I truly understand how you feel. Let me assist you go through this situation.

My suggestion for you:

.Step 1: Sign in to the correct Microsoft account

• Go to Microsoft Services & Subscriptions.
• Sign in with the account associated with your business subscription.
  If you’re unsure which account was used, check any previous confirmation emails or ask your IT admin if the subscription was purchased under a company account.

Step 2: View your subscriptions

• On the Services & Subscriptions page, you’ll see all active and past subscriptions.
• Look for any plan matching the amount $129.99 (often Microsoft 365 Business Standard or Family plan).

Step 3: Download the invoice

• Next to the subscription, click Manage → Payment & Billing → Order History.
• Find the transaction dated 10/18 and click Print or Download Invoice.

If you don’t have access to the previous secretary’s email

• Use the Contact Support option on the same page or go to Microsoft Support: https://support.microsoft.com/contactus
• Explain that you need the invoice for a business credit card charge and provide:
  • Last 4 digits of the card
  • Transaction date and amount
  • Business email domain
  • Device details (optional, for context)

Microsoft can verify the purchase and resend the invoice to your current email.

I am looking forward for your respond. Please feel free to let me know if the suggestion helped. Thank you so much for your times.

Best Regard,

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hello Emily Lunn,

I hope the information I shared earlier was helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

Best Regards,