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No keyboard in Microsoft 365 app

TK 0 Reputation points
2025-11-17T03:44:48.32+00:00

In my Microsoft 365 app on my iPhone I now have no keyboard and can't enter data / type in Excel or Word. The Co-pilot assistance tab now takes up the space where I used to be able to enter data in Excel. When I call the customer service phone number on the Microsoft website (132 058) the number disconnects. There seems to be no way of actually speaking with anyone from Microsoft. I have just switched back to the Classic subscription, so if all else fails maybe I can wait till January 2026 to use the Microsoft 365 subscription I am paying for on my phone.

Microsoft 365 and Office | Excel | For home | iOS
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  1. Randy Baroja 19,200 Reputation points Independent Advisor
    2025-11-17T04:24:38.57+00:00

    Hi,

    To resolve the issue of your keyboard not appearing in the Microsoft 365 app on your iPhone, try these troubleshooting steps:

    Troubleshooting Steps

    1. Restart the Microsoft 365 App:
      • Swipe up from the bottom of your screen and hold to open the app switcher.
      • Swipe up on the Microsoft 365 app preview to close it completely.
      • Reopen the app and see if the keyboard appears when you tap on a text entry area.
    2. Check iPhone Keyboard Settings:
      • Go to your iPhone's Settings > General > Keyboard.
      • Ensure the Hardware Keyboard option is toggled off if you do not have an external keyboard connected, as iOS sometimes mistakenly thinks one is in use and disables the on-screen keyboard.
      • You can also try resetting the keyboard dictionary in Settings > General > Transfer or Reset iPhone > Reset > Reset Keyboard Dictionary.
    3. Update the App and iOS:
      • Ensure both your Microsoft 365 app and your iPhone's operating system are up to date, as this specific issue might be a known bug fixed in a newer version.
      • Check for app updates in the App Store.
      • Check for iOS updates in Settings > General > Software Update.
    4. Reinstall the App:
      • If the issue persists, uninstall the Microsoft 365 app from your iPhone, restart your device, and then reinstall the app from the App Store. 

    Addressing the Copilot Tab

    You mentioned the Copilot tab is taking up the space where you usually enter data. On iOS, you cannot directly hide the Copilot icon from the ribbon as you can on desktop versions. However, the general troubleshooting steps above, particularly reinstalling the app, may resolve the display issue by resetting the app's interface configuration.

    Hope that this information helps.

    Kind regards,

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