If you have lost access to your Microsoft Authenticator codes and cannot retrieve them, here are a few steps you can consider:
- Recovery Options: Check if you have any backup options set up when you originally configured the Authenticator app. If you had enabled cloud backup, you might be able to restore your codes from there.
- Contact Rockstar Support: Since you mentioned that Rockstar Games support is not helping, try reaching out again and explain your situation in detail. Sometimes escalating the issue or providing additional context can lead to better support.
- Alternative Verification Methods: If you set up alternative methods for two-factor authentication (like SMS or email), see if you can use those to regain access.
- Resetting MFA: If you cannot recover the Authenticator app, you may need to request a reset of your multi-factor authentication (MFA) from Rockstar Games. They may require you to verify your identity through other means.
- Keep Records: For future reference, consider keeping a secure record of your MFA codes or backup codes provided during the setup process, as these can help prevent similar issues.
Unfortunately, if the codes are not retrievable and no alternative verification methods are available, you may need to rely on the support from Rockstar Games to regain access to your account.
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