Hi WENDY MEYERS,
Has your issue been resolved, or would you like me to provide further assistance? If it’s fixed, please click “Accept Answer” so others can benefit too. Thank you 😊
after the last windows 11 24H2 update, my printer will not work
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 69%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
WENDY MEYERS
65
Reputation points
after the last windows 11 , 24H2 update , my brother printer stop working. It did work before the update !
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
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Answer accepted by question author
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 86%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jason Nguyen Tran 5,105 Reputation points Independent Advisor2025-11-17T02:28:23.6233333+00:00
Answer accepted by question author
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Jason Nguyen Tran 5,105 Reputation points Independent Advisor
2025-11-16T00:57:45.6133333+00:00 Hi WENDY MEYERS,
The recent Windows 11 24H2 update introduced several changes to the print subsystem, and some Brother printer drivers may fail to load correctly after the upgrade. The good news is that this usually comes down to a driver mismatch rather than a hardware problem.
I recommend starting by removing the existing printer driver completely from Settings > Bluetooth & devices > Printers & scanners, then opening Print Management to delete any remaining Brother driver packages. After that, download and install the latest Windows 11-compatible driver or “Full Driver & Software Package” directly from Brother’s support page, as Windows Update may not pull the correct version automatically. If your model supports it, switching temporarily to the Brother IPP Class Driver can help confirm whether the issue is driver-related.
Once the new driver is installed, restart the PC and printer, then test the connection again. If the printer is network-based, you may also want to re-add it using its IP address instead of automatic discovery, just to rule out communication issues introduced after the update. If the issue continues, feel free to share the exact model number and any error messages and I’ll be happy to dive deeper.
If this guidance helps resolve the issue, please remember to click “Accept Answer” so others can benefit from it too 😊.
Jason.
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Anthony G 0 Reputation points2025-11-16T15:16:13.62+00:00 Is somebody at Microsoft aware of this problem and trying to fix it. I don't think you understand how frustrating and inconvenient it is for customers to delete their printer drivers and reinstall new ones every time Windows has an update. There seems to be very little concern about the user experience of customers. I mentioned these printing problems to another member of the ProClub who works at MSFT and he said it wasn't his problem and there is nothing he can do about it. This is not how employees should be responding to frustrated customers.
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