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Can not login admin.microsoft.com

Xiuyun Wang 0 Reputation points
2025-11-13T16:11:57.3+00:00

Hi Team,

    I found that my account has been locked when I try to login [admin.microsoft.com/](https://admin.microsoft.com/) with this account (******@crrczelc-europe.com). It suggest me to contact admin of org, but we don't have admin account yet. How should I unlock the account? Thanks in advance.
Windows for business | Windows Server | User experience | Accessibility
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  1. HLBui 2,515 Reputation points Independent Advisor
    2025-11-13T17:26:24.58+00:00

    Hi Xiuyun Wang

    Based on your description, it sounds like the account has been locked due to a security or verification policy, and since there’s currently no global admin assigned, you’ll need to regain access through an alternate verification method.

    If your organization does not yet have an admin, please visit the Microsoft 365 admin takeover page and follow the steps under “Become the admin for your organization”. This process allows you to verify your domain ownership and establish yourself (or another authorized user) as the global admin. Once that’s completed, you’ll be able to unlock user accounts and manage administrative settings directly.

    If you continue to experience issues during the admin claim process, please let me know which step you’re stuck on, and I’ll be happy to guide you further.

    I hope this helps resolve your login problem! If you find this answer useful, please don’t forget to hit “Accept Answer” so others can benefit as well 😊

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