How to recover a Microsoft 365 account which has been hacked?

To recover a Microsoft 365 account that has been hacked, you can follow these steps:

1. Reset Your Password: Go to the Microsoft account sign-in page and select "Forgot password?" Follow the prompts to reset your password using your recovery email or phone number.
2. Secure Your Account: After resetting your password, check your account security settings. Ensure that your recovery options (email and phone number) are up to date.
3. Review Account Activity: Check for any suspicious activity in your account. Look for any unfamiliar sign-ins or changes to your account settings.
4. Enable Multi-Factor Authentication (MFA): If you haven't already, enable MFA to add an extra layer of security to your account. This will require a second form of verification when signing in.
5. Check for Unauthorized Changes: Review your account settings for any unauthorized changes, such as deleted security details or added forwarding addresses. If you find any, revert them.
6. Contact Microsoft Support: If you are unable to regain access to your account or if you notice unauthorized changes that you cannot fix, contact Microsoft support for further assistance. You can start a service request online through the Microsoft 365 admin center.

By following these steps, you should be able to recover your hacked Microsoft 365 account and secure it against future unauthorized access.

References:

• Respond to a compromised cloud email account
• Get support for Microsoft 365 for business

Hello, thank you for reaching out to Microsoft Q&A.

If hackers deleted your security information, you will need to select "I don't have any of these" on the Verify Your Identity screen and follow the prompts to replace your information.

Note: If you remove all your previous security information and replace it with new information, your account will be put into a restricted state for 30 days.

This may have happened if you tried to sign in to your account on third-party websites, or if someone who knows your password has accessed your account, especially if you haven't already enabled two-step verification.

If you enable it, even if someone knows your password they won't be able to sign in without the Verification code.

Once you're able to replace your security details, it’s important to secure your account by using a strong password and enabling two-factor authentication with Microsoft Authenticator for verification.

Let me know if you still need more help.

Hi,

Did you receive the product key for the Office license that came with your laptop?

Also, could you please check whether the Office license appears under your Services & Subscriptions page in your Microsoft account?

https://account.microsoft.com/services

Hello amru s,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with recovering your Microsoft account. I truly understand how you feel. Let me assist you go through this situation.

Please follow these steps to recovery your account:

1.Open Microsoft Account Recovery:

• https://account.live.com/password/reset.
• Select “I think someone else is using my Microsoft account”
• Enter your email or phone number.
• If you have no recovery options, click “I don’t have any of these”.

2. Fill out the recovery form and provide details like:

• Old passwords.
• Microsoft 365 purchase info.
• Devices you used (old and new laptop).

3. Check email for Microsoft’s response and follow instructions to reset your password

4. Secure Your Account:

• Go to https://account.microsoft.com/security
• Change password.
• Add new security info.
• Enable Two-Step Verification.
• Review Recent Activity and sign out everywhere.

If the recovery failed or you need directly assistance, please contact Microsoft support.

To contact Microsoft Support:

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Support or enter below to contact support.
4. Go to the Products & Services tab and choose Account Hacked → Use Chat or Call for urgent help.
5. Go to Confirm.
6. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

I hope this helps in your situation. Feel free to let me know if you have another update.

Sincerely,

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See https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 .