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Try reinstalling the full HP driver or HP Smart app, Windows might be using a basic print-only driver. Restart the printer and PC after installing, and scanning should work.
I have new windows 11 pc and hp printer prints but will not scan.
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Kathy Fleming
0
Reputation points
I have Windows 11 and cant scan on my hp computer. Printer works fine.
Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
2 answers
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Domic Vo 11,705 Reputation points Independent Advisor2025-10-31T19:27:42.0066667+00:00 Dear Kathy Fleming,
Based on your description, here are some steps to check:
- Check Scanner Driver Installation Go to Settings > Bluetooth & devices > Printers & scanners. Select your HP device and click Manage. Ensure the scanner is listed and recognized. If not, proceed to reinstall the driver.
- Download Latest HP Software Visit HP Support and enter your printer model. Download and install the full feature software and drivers for Windows 11. This ensures both printing and scanning components are properly installed.
- Use Windows Scan App Open the Microsoft Store and search for “Windows Scan”. Install and launch the app to test scanning functionality.
- Run the Troubleshooter Go to Settings > System > Troubleshoot > Other troubleshooters. Run the Printer and Hardware and Devices troubleshooters.
- Check Firewall or Security Software Some third-party security tools may block scanner communication. Temporarily disable them and test scanning again.
If your HP device connects via Wi-Fi, ensure both the computer and printer are on the same network. For USB connections, try a different port and confirm the cable is securely connected.
Please let me know if any of these steps help resolve the issue. If you find this answer helpful, feel free to hit "Accept Answer" so others can benefit too 😊.
T&B,
Domic Vo.