why does it say error when i try to review the license terms to update to windows 11

MK 5 Reputation points
2025-09-01T18:55:57.5433333+00:00

i want to upgrade my laptop from windows 10 to windows 11, but when i try to review and agree to the liscense terms to actaully update it, it just says 'Error encountered'. I've tried restarting my laptop and turning it on and off, but nothing seems to be working

Windows for home | Windows 11 | Settings
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  1. Maxime Staedler 15 Reputation points
    2025-11-17T16:43:36.8233333+00:00

    Hello, here is what worked for me :

    I clicked on "Pause updates for 7 days"

    Then "Resume updates"

    After that, for whichever reason, the download started.

    3 people found this answer helpful.

  2. Yasllame Freitas 1,175 Reputation points Independent Advisor
    2025-09-01T21:00:54.58+00:00

    Hello!

    I'm Yasllame.

    I'm happy to help and clarify.

    This error when you try to review or accept the license terms during the Windows 11 upgrade is usually caused by corrupted installation files or a communication problem with Microsoft’s servers.

    First, make sure your Windows 10 is fully updated by going to Settings > Update & Security > Windows Update and installing any pending updates. Then, run the System File Checker by typing /scannow sfc in Command Prompt (as administrator) to repair any corrupted files that might be blocking the upgrade.

    If the issue continues, you can use the Windows 11 Installation Assistant from Microsoft’s official website, which forces the upgrade without relying on the built-in Windows Update process. Another option is to create installation media with the Media Creation Tool and start the upgrade from there, which often bypasses this kind of error.

    If you still see the “Error found” message, it may be related to cached update files. Clearing the SoftwareDistribution folder, where Windows stores temporary update files, often resolves the problem.

    I hope this information was helpful! If you need anything else, I'm here.

    Sincerely,

    Yasllame

    Independent Specialist


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