Error: Check the info you entered. It doesn't match the info for this card, when adding a new payment method

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues while adding a new card as payment method, and you receive an error message Check the info you entered. It doesn't match the info for this card.

Few of the things you can check while entering the details:

• Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
• If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
• If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
• If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
• The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

For more information, you can refer the section Troubleshooting problems changing a payment method in the article Change the payment method or credit card linked to your Microsoft account.

However, if you are still facing issues while adding a new payment method, we have a dedicated accounts & billing support team who can assist you better with the issue.

Regards,

Prakhar Khare

Microsoft Community – Moderator